'UK's most trusted' accolade goes to a Gloucestershire business

Establishing you company as a brand customers can depend on is the Holy Grail for many. For Ecclesiastical Insurance it’s official - it’s just been named the UK’s most trusted home insurance provider.

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Ecclesiastical has retained its top spot in the Fairer Finance Home Insurance league table for a record twenty-first time and remains the UK’s most trusted home insurance provider.

The specialist insurer topped the list of 48 insurers including Bank of Scotland, TSB, NFU Mutual, Lloyds Bank and Nationwide retaining Gold Ribbon status for another year.

Fairer Finance, an independent consumer group, surveys around 20,000 UK banking and insurance customers throughout the year, asking them to rate how satisfied they are with their bank or insurance company.

Customers are asked to rate the firms on happiness and trust. Fairer Finance then uses records from the Financial Ombudsman Service (FOS) to assess complaints handling and a combination of mystery shopping and policy document reviews to assess transparency.

Ecclesiastical came first in most trusted, customer happiness and complaints performance - achieving an overall customer experience score of 78 per cent to top the table once again.