Cyber and Tech

Tech firm reveals expansion and job creation

Written by: David Woodfine | Posted 14 October 2020 7:47

Tech firm reveals expansion and job creation

As we rushed to go on-line as a result of the pandemic the surge in demand has caused a Tewkesbury tech firm to increase its staff numbers by 50 per cent. 

SmartSurvey, said it has recruited the new staff to its product and development teams at its Gloucestershire offices. 

According to the firm “this reflects the sustained growth in demand from organisations wanting to use its survey software, which has accelerated since the Covid-19 pandemic emerged”. 

It is a period which has also seen SmartSurvey help businesses to create more than 6,000 covid-related surveys and support initiatives. 

Mo Naser (pictured), chief executive officer, said: “Our ongoing development of a survey platform that is powerful, user friendly and meets our customers’ needs is fundamental to retention and growth. 

“Our recent investment in new employees will help us to become even closer to customers, develop at greater speed and release new functionality, shaped and validated through customer feedback.

“While the current economic outlook is still challenging for many, we are positive about the future and hope we can support even more organisations and individuals navigate the uncharted waters the pandemic has created by using data to make smarter decisions. 

“While none of us can predict how long the pandemic will go on for, survey software is providing a vital bridge enabling organisations to stay connected with their customers and employees, despite social distancing restrictions.”  

SmartSurvey’s products, such as Test & Trace Survey tools, aim to allow organisations to gather feedback and improve their relationships with employees and customers. 

It is something the firm said “had become increasingly valuable, particularly in today’s socially distanced world. 

SmartSurvey launched in 2010 and describes itself as achieving rapid growth to become “one of the leading online survey software suppliers in the UK and across Europe. 

The business is ISO 27001 accredited and Cyber Essentials Plus Certified company, which hosts all its data securely on UK-based servers.

Read more: Take part in our survey: Where now for Gloucestershire?